Customers fume as Ocado once again cancels grocery delivery orders due to operation issues
Ocado is experiencing operation issues this morning, resulting in a large number of customers having their orders cancelled.
Customers have taken to social media to hit out at the online retailer, with one fuming on X: “Abysmal service @Ocado just cancelling orders, no explanation no reason just cancelled, you can rebook for tomorrow with a voucher. Great, but I need the shopping today! No answer from your customer service number either!”
Another commented: “@Ocado this is more than inconvenient. How do I tell my boss I didn’t make it to the mega important meeting because ‘Ocado was late’ lol I will be fired. There should be an option to change delivery to a convenient time or cancel the delivery.”
“Any @ocado orders in the midlands I’ve just spoken to customer service and their warehouse outside Tamworth has had operational issues, 5,000 orders cancelled! What a great start,” another said.
An Ocado customer service representative responded: “We are sorry to hear that your order has been cancelled due to operation issues and due to this your voucher has expired and you are unable to get another delivery. We would love to look into this further, if you could please send us a DM?”
Ocado lays claim to the most advanced grocery automation in the world and is well known in the retail tech world for its customer fulfilment centres (CFCs).
A spokesperson told RTIH: “Unfortunately, we’ve had an operational issue at one of our sites and this has resulted in the cancellation of some customer orders. We’re working hard to get this resolved as soon as possible and we’re really sorry about the inconvenience this has caused to customers.”
Tim Steiner
Ocade boss Tim Steiner has seen his pay jump despite heavy losses at the technology and grocery specialist.
He bagged more than £2.6 million for the latest financial year, a rise from the £1.9 million he was awarded in the prior 12 months, mainly thanks to a rise in the CEO’s assignment incentive pay which jumped from £1.1 million to £1.7 million.
2025 RTIH INNOVATION AWARDS
Automation will be a key focus area at the 2025 RTIH Innovation Awards.
The awards. which will open for entries in March, celebrate global tech innovation in a fast moving omnichannel world.
Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”
He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”
“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”
Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering.
For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap. a
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