Manhattan Associates celebrates supply chain commerce trailblazers including Victoria’s Secret and Wayfair

Manhattan Associates has announced the winners of this year’s Spotlight on Innovation Awards.

Unveiled at the company’s annual customer event, Momentum 2024, these awards honour the companies that have expanded their business, improved their customer experience and pioneered changes in their industries through the use of Manhattan’s supply chain commerce solutions.

“We are constantly innovating and is committed to delivering industry leading solutions that help the world’s top brands deliver the unique and outstanding shopping experiences that consumers expect,” says Bob Howell, Executive Vice President, Americas, Manhattan Associates.

“We are proud to recognise these companies who are at the forefront of supply chain commerce.”

The winners were:

• Best Retail Customer Experience – Victoria’s Secret for building a culture dedicated to its customers and continuous innovation. It offers an exceptional omnichannel shopping experience with services like international order fulfilment, buy online pickup in store (BOPIS), ship from store, same-day delivery, a loyalty programme and a Home Try-On programme with an option to keep or return.

• Transportation Innovation Leader – Wayfair for its unwavering dedication to building a world class logistics infrastructure. Responding to market demands, the online home goods specialist invested in technology to optimise its network, and effectively execute on the transportation objectives of cost, speed and reliability.

• Inventory Innovator – Floor & Decor for building a single, holistic view of every aspect of their inventory strategy. In a relatively short amount of time, it unified all warehouse and store data which resulted in improved product flow into the DCs and out to the stores.

  This solution had the additional benefit of enhancing stores’ ability to service customers while efficiently managing total network inventory.

• Most Sustainable Supply Chain – Schneider Electric for embarking on a digital transformation programme to unify and decarbonise its entire multipart value chain.

  By following a corporate sustainability strategy with a Net-Zero roadmap at its core, they aim to reduce CO2 emissions from the operations of its top 1,000 suppliers by 50% and cut CO2 emissions in transportation by 15% by 2025; with the ultimate goal of achieving a complete end-to-end carbon neutral value chain (including CO2 offsets) by 2040.

• Outstanding Woman in Supply Chain - Ngoc Phan of Nordstrom for spearheading the design and implementation of Nordstrom’s supply chain infrastructure, including identifying innovative technologies like automation and robotics that enable the company to deliver exceptional customer service.