Sanas bags $65 million Series B for global adoption of real-time speech understanding tech

Sanas, a real-time speech understanding platform specialist whose customers include UPS and DoorDash, has announced a $65 million Series B funding round.

Quadrille Capital led the round with participation from existing backers including Insight Partners, Quiet Capital, and DN Capital. Digital services provider, Teleperformance (TP), also invested in the company. It brings Sanas north of $100 million in total funding to date.

"Sanas is leveraging AI to revolutionise global communication with its groundbreaking real-time accent translation technology,” says Amine Baji, Vice President at Quadrille Capital. “We have been particularly impressed by Sanas’ user-friendly interface, strong customer reputation, and outstanding growth trajectory."

“Accent-based bias is a global challenge. We’re building toward a future where people can more easily understand each other, regardless of their origin,” says Maxim Serebryakov, CEO and Co-founder at Sanas.

“Our patented technology allows people to maintain their voice and accent, while also helping businesses reduce costly, time intensive hiring cycles and minimize the likelihood of attrition. In real-time, we’re unlocking new enterprise efficiencies and creating unprecedented career opportunities for more people around the world to join the global economy. As a result, our customers are growing their revenue and at the same time improving their bottom line.” 

The new capital will be used to expand Sanas' overall Speech Understanding AI Platform by launching additional speech-to-speech algorithms, entering new geographies, and broadening its use cases to industries beyond contact centres.

“We have experienced remarkable momentum in the customer experience management (CXM) industry since its founding. In just 18 months, our patented real-time speech understanding AI technology has been adopted by hundreds of thousands of agents across 39 countries. Today, we proudly support industry leaders, including the top five BPOs, top three financial services institutions, top five healthcare providers, top two logistics companies, and top five hardware manufacturers,” says Sharath Keshava Narayana, President and Co-founder at Sanas.

“Our new strategic partnership with Sanas is part of our AI growth strategy that will allow us to implement advanced AI tools to reinvent customer experience by bringing high touch, high tech solutions to clients that are simpler, faster, more empathetic and safer,” says Thomas Mackenbrock, Deputy Chief Executive Officer at TP. “We are committed to advancing our AI capabilities to drive value through cutting-edge innovation to deepen human connections, and this partnership with Sanas supports that roadmap.”

2025 RTIH INNOVATION AWARDS

AI will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in March, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

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