Mercaux launches Store Associate KPI Dashboard solution to boost physical retail performance

Mercaux, an in-store unified commerce and CX platform, has launched its new Store Associate KPI Dashboard, a solution designed to provide retail teams with real-time performance data.

This tool provides store associates with insights into their key metrics, helping them prioritise tasks to align with broader store goals. For managers, the dashboard offers visibility into individual and team performance, enabling timely support and coaching.

"With this new release, we're empowering associates to own their performance while enabling managers to support them effectively,” says Olga Kotsur, Co-founder and CEO at Mercaux. “By pointing staff toward tasks that we know drive sales and customer satisfaction, we're helping stores generate greater overall performance.”

The dashboard includes key features such as real-time visibility into store and associate KPIs, task prioritisation, and actionable insights for managers. Associates can monitor metrics like customer interactions, sales, and remote conversations, allowing them to prioritise high impact tasks during their shifts.

Managers can track performance trends in real-time, enabling immediate feedback and more effective coaching. The system also supports goal setting and progress tracking, ensuring that both associates and managers are aligned on daily, weekly, and monthly targets.

This latest release follows the launch of Mercaux’s Intelligent Task Management solution earlier this year.

2024 RTIH INNOVATION AWARDS

Retail stores are a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.