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Posts in Call centres

The benefits of outsourced vs. in-house call centres: a quick comparison

The benefits of outsourced vs. in-house call centres: a quick comparison

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Call centresStaff WriterNovember 22, 2023Call centres, Contact centres, Outsourcing, Customer serviceComment

X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres

X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres

Call centresStaff WriterOctober 2, 2020X5 Retail Group, Call centres, Russia, Artificial Intelligence, Perekrestok, Pyaterochka, Bricks and mortar retailComment

GMB blasts Asos over call centre redundancy talks

GMB blasts Asos over call centre redundancy talks

Call centresStaff WriterApril 30, 2020GMB union, Asos, Call centres, Warehouses, Online retail, Pureplays, Coronavirus outbreak, COVID-19Comment