Liverpool ONE becomes first destination in North West to introduce WelcoMe accessibility service

Liverpool ONE, a shopping, residential, and leisure complex in the UK, has launched accessibility service WelcoMe.

This allows visitors to share their accessibility requirements with Liverpool ONE’s guest services team ahead of their visit, ensuring they receive the right support when they arrive.

It is the first destination in the North West to introduce this service, joining nearly 100 locations across the UK.

“Today I'm feeling just that little bit more confident that we can and have turned a corner in making shopping more accessible and inclusive for those requiring a little support to feel more confident in their retail experiences,” says Gavin Neate, Founder at WelcoMe.

“Liverpool ONE is working with Sociability and Waymap and today adds WelcoMe to the solutions they offer to ensure that they are meeting the needs of their guests.”

2024 RTIH INNOVATION AWARDS

WelcoMe (along with Currys) was among the winners at the sixth edition of the RTIH Innovation Awards.

The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended last week’s gathering.