InPost taps QR codes as parcel lockers firm launches its first customer to customer delivery service

Parcel lockers specialist InPost is squaring up to Royal Mail with the launch of a new customer to customer product - Send.

"Our new service makes sending parcels easier than ever. No more labels, no more queues," says Neil Kuschel, CEO UK at InPost. "Putting both senders and receivers of parcels in control for the first time, Send makes standing in queues and buying labels a thing of the past."

Using the InPost app, customers can buy a QR code to post parcels from any InPost out of home point (locker or shop) and send to another OOH point or directly to an address. With no labels or printing required, parcels are fully tracked through the app.

2025 RTIH INNOVATION AWARDS

Parcel lockers will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in March, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.