2023 RTIH Innovation Awards: Digital Transformation Project of the Year shortlist announced
We’re pleased to announce the shortlist for the 2023 RTIH Innovation Awards Digital Transformation Project of the Year category, sponsored by Vista Technology Support.
We received a record number of submissions this year and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
Our winners will be revealed at the 2023 RTIH Innovation Awards ceremony, which will take place at the Barbican Centre in central London.
The event will be held on Wednesday, 29th November, maintaining its popular evening format, with a drinks reception in the stunning Conservatory, followed by a Christmas themed three course meal, and awards presentations in the Garden Room.
Congratulations to all those who made the shortlist.
To book your place at the 2023 RTIH Innovation Awards ceremony on Wednesday, 29th November, click here.
Digital Transformation Project of the Year shortlist as follows:
This award celebrates those who are at the forefront of digital transformation in the retail space, achieved through the deployment of innovative technologies.
Our judges will be looking for a company that has delivered a significant transformation project for a customer, such as integrating disparate systems, updating legacy technology, empowering the client to create seamless and personalised shopping experiences, and unlocking new possibilities to grow the business.
Shortlist:
eyefactive
eyefactive client Three Ireland transformed its stores with the company’s touchscreen solutions.
Customers can access expert advice and over 100 products through interactive touchscreens, tables, and tablets in all 60 stores by the end of 2023. This initiative turned Three Ireland into a digital lifestyle brand, offering a unique in-person shopping experience with online features.
The touchscreens provided interactive guides and omnichannel checkout. eyefactive's object recognition technology enabled product comparisons. Non-interactive displays were managed via its cloud infrastructure for smooth operation and automated monitoring.
The project aimed to boost customer engagement, collect touch data, and expand capabilities with updates. Thirteen stores launched in 2021, with the programme continuing until 2023.
David Jones and YOOBIC
David Jones, an Australian luxury department store with over 11,000 employees, implemented the YOOBIC digital workplace to transform communications, task management, and learning. By providing a mobile first platform, David Jones unified workflows, drove adoption through targeted content, and increased productivity.
Key results include 90%+ audit compliance, 50,000+ tasks completed, 4000+ hours of learning, and 500,000+ content views. YOOBIC has significantly improved the way David Jones communicates with its frontline teams, enabling leaders to spend less time managing task completion and more time coaching and developing employees.
JK Tech
JK Tech worked with a client that is among the leading multinational optical retail chains based in the UK with operations in Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia, and New Zealand.
The company provides high quality and affordable optical and hearing care.
The project included modernising the IT framework of the client to strengthen efficiency and improve user experience. This was done by reducing backlogs to improve resolution time resulting in enhancing user perception.
Orium and Kum & Go
Kum & Go has been a staple of the US midwest convenience landscape since 1959, establishing and maintaining a gold standard that rethinks the convenience experience and meets customers where they are.
To modernise its experiences and offerings and to keep pace with changing customer preferences, it turned to Orium to support the launch of a new digital experience that would enable a host of customer centric features for on-the-go consumers.
From new promotion and loyalty capabilities to better merchandising and platform management, the new omnichannel Kum & Go experience was created with modern consumer needs at the core.
Proximity and Paul Smith
Proximity’s Retail Super App is an all-in-one engagement platform, empowering sales associates to connect with their customers and provide a personalised shopping experience, no matter where the customer is.
Its mission is to close the gap between physical and virtual retail. It does this by using customer data to provide hyper-personalised service whether in-store or online.
The company’s platform also improves store associate productivity and performance through automatic task generation and management, real-time insights through data analysis, dashboard reporting, and performance management tools.
Brands that use the platform see greater customer loyalty, improved store associate efficiency, and increased sales.
PTC
The world’s most successful brands and retailers (such as Burberry, M&S, Ralph Lauren, etc.) rely on PTC’s FlexPLM solution to drive their core product design, development, and sourcing decisions.
Shifting priorities within the industry, such as improving speed to market, reducing the carbon footprint, and streamlining line reviews have made integrating and analysing data across systems within product lifecycle management (PLM) more critical.
Flex Insights is a suite of visual and easy to use apps that help brands and retailers quickly connect the data from disparate systems and present it to users in a format that supports faster and better product planning and development decisions.
Spotlight Sports Group/Racing Post
Racing Post has provided content to betting shops since 1996. For 25 years, this was in the form of printed products with the Betting Shop Display, a bespoke product that was displayed on walls complemented with the Racing Post newspaper.
In recent years, Racing Post has built a suite of interactive digital products. The Digital Betting Shop Display (DBSD) is its flagship product, displaying content from 60 pages of a Print Betting Shop Display on a single screen, allowing customers to access racing content from UK, Ireland and International content, greyhounds, sports, virtual and the Racing Post tabloid.
ZERO10
ZERO10 is a fashion AR try-on company specialising in providing AR technology for fashion retailers.
This April, it introduced AR Mirror, which became its signature solution for physical retail, together with
Tommy Hilfiger. Later, ZERO10 supported the launch of Coach’s global Tabby Bag campaign with its AR Mirror and AR Storefront, where digital versions of the Tabby Bag were available for try-on in-store and on the window displays.
ZERO10’s goal was to showcase how AR technology could positively impact the traditional retail experience while striking a deep cultural resonance for the new wave of consumers.
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