UK Black Friday spending set to increase by 7.5% amidst shaky economy and cost of living crisis

UK consumers aren’t letting the cost-of-living crisis interfere with their Christmas spending with the average spend for Black Friday 2023 expected to reach £184.55 – up from £171.66 in 2022, according to Wunderman Thompson Commerce and Technology.

The company surveyed 2,025 online shoppers.

It found that 54% of consumer spend this Black Friday period is predicted to be on Christmas presents.

And the trend towards online shopping hasn’t diminished now that bricks and mortar stores are back to business in a post-Covid world.

76% of Black Friday spend is set to be online this year. All of which will be music to the ears of marketplaces, spearheaded by giants like Amazon who remain the top choice for deals, accounting for 54% of all Black Friday spend. 

But all is not lost for Amazon’s competitors. Amongst the 16-24 age group specifically, its stronghold has become weaker, capturing only 37% of the market share. 

Consumer trust also remains a concern for the bigger players. A mere one in ten consumers feel they are the primary beneficiaries of Black Friday, with 31% agreeing that Amazon benefits most from the sales period. 

This sentiment is further echoed by the fact that only 37% of UK consumers believe they secure the best deals during this shopping event. The lingering disappointment from last year's sales, felt by two-fifths of people, underscores the urgent need for retailers to recalibrate their strategies, Wunderman Thompson Commerce and Technology argues.

And consumers have more considerations at play this year: one being the environmental impact of their purchases. Perhaps surprisingly, 30% are re-evaluating their Black Friday shopping habits due to environmental concerns this year. 

What’s more, 58% are open to more sustainable delivery options, such as "Amazon Day Delivery." 

Hugh Fletcher, Global Head of Consultancy and Innovation at Wunderman Thompson Commerce and Technology, says: "In a year marred by economic challenges, the indomitable spirit of the UK consumer shines through. While the increase in anticipated spending might come as a surprise to some, it's perhaps the deal hungry consumers who have felt the economic pinch the most.”

“Retailers must be prepared for a bustling Black Friday, ensuring they not only promote enticing deals but also deliver on them. The frustration of discovering an out-of-stock product after spotting an attractive deal or buying a discounted item to see a better discount weeks later is all too familiar to many.” 

“In today's discerning market, transparency is paramount. Consumers, with their heightened scepticism, demand upfront pricing and genuine discounts, as well as effective customer service. For retailers that can deliver all of that, as well as the new climate friendly asks, there’s an opportunity for a much needed cash influx this holiday season.”